About HCT Group in London
HCT Group has built a justified reputation for delivering transport contracts to a high standard since its inception, competing on price, quality and customer service. But HCT Group is not your usual bus operator...
HCT Group is arguably the UK's leading transport social enterprise. Our contract services in London are operated by our main trading arm - HCT Group Operations - formerly known as CT Plus. The idea behind the trading arm is to create a platform for the Group as a whole to compete for contracts in the markeplace. The model is classic social enterprise - earn money through a trading arm by providing an outstanding contract service and then reinvest the money made into community transport projects or services that have a real social impact. More information about how our commercial success enables our community impact can be found here.
CT Plus rebranded as HCT Group in 2019, allowing us to provide all our services in London under the main group banner.
What we do
In London, HCT Group has grown both the type and number of the services that it provides:
London red bus services: We now provide seventeen of London’s iconic red bus routes from our depots at Ash Grove and Walthamstow Avenue. Find out more here.
Special Educational Needs (SEN) transport: We help children and young people with SEN travel safely to and from school in the London boroughs of Hammersmith and Fulham, Wandsworth and Waltham Forest - and directly under the HCT Group banner in Croydon, Kensington and Chelsea/Westminster and Sutton. Find out more here.
Adult Social Care transport: We provide transport that gets older and disabled people to day centres and other activities in the London boroughs of Kensington and Chelsea, Hammersmith and Fulham, Wandsworth and Waltham Forest - and directly under the HCT Group banner in Ealing. Find out more here.
Coach hire: We provide great value coach hire from London to anywhere in the UK. Find out more here.
Route 812: A community bus aimed at older and disabled people in the London borough of Islington. Find out more here.
School Transport: High quality mainstream home to school transport in west and south London, directly contracted by schools. Find out more here.
Staff Transport: Connecting staff with their workplaces with high quality staff transport in west and south London, directly contracted by employers. Find out more here.
Interactive map: You can find out what we do where across London on our interactive map here
HCT Group and its subsidiaries operate other services across the British Isles - for more details, please see here
Why we’ve grown
HCT Group has grown and succeeded for three reasons:
We’re competitive on price and quality: We never ask the commissioners of services to make a trade-off between needing value for money and liking our community values.
We’re focussed on customers: As a social enterprise, the passengers on our specialist transport are the reason we exist – we have both expertise in specialist transport and a deep empathy with our passengers. This attitude informs how we work with all passengers on all services – it’s no surprise that a HCT Group driver has won the TfL prize for customer service in five of the last seven years, despite us being one of the smaller TfL operators.
We work in partnership: As a social enterprise HCT Group shares the values of those Authorities and organisations that commission transport services – better outcomes for people and communities. This means we can create genuine partnerships with the organisations we work with.
If you’d like to find out more about how HCT Group can work with commissioners to improve services, please contact lawrencewilson@hctgroup.org.