Resources for end-point assessment
Supply Chain: LGV Driver
Practical end point assessment to include observation Vehicle pre/post start safety checks and defect reporting systems.SAFED (safe fuel efficient driving techniques) with an approved instructor,60 minute drive to ascertain correct procedures and driving standards. Environmental impacts Safe use of equipment, Air lines and trailer locking sequences if applicable, on board vehicle visual alarms, digital tachograph and telematics procedures. Manual handling pallet trucks and loading and unloading techniques. Security measures for loads and parking.
A distinction candidate will be someone who goes above and beyond what may be expected of them and provides a faultless drive. A requirement of 70% minimum in the practical assessment.
Customer service including dealing with problems, anomalies and damage. Communication techniques dealing with clients etc. IT systems with organisational usage procedures, route planning restrictions on route and dealing appropriately, meeting deadlines whilst supporting colleagues. Delivery requirements, paperwork signatures etc. Health and welfare of drivers including shift patterns influences, working under pressure and working well within a team. Video clips will be used to make the scenarios such as DVSA and Digital Tachograph more realistic and perhaps easier to relate to. A requirement of 70% minimum in the knowledge assessment
Practical end point assessment to include observation complying with Health and Safety and rules and regulations. Operate MHE (mechanical operating equipment) safely and using correct procedures as per instructions and training. Load and unload goods from vehicles and storage bays using correct methods of tracking goods and placing goods efficiently. Use IT or any other applications, barcoding ect to ensure safe and efficient processing of goods. Good communication with colleagues and or third party customer’s drivers etc. Work effectively either on their own or with a team. Some areas which may not be seen during the observation can be simulated replicating a real situation that the Warehouse Operative could come up against. A requirement of 70% minimum in the practical assessment.
Relevant regulation and legalisation governing the supply chain sector, effective communication with learners and colleagues, agencies and other organisations, and consequences of not adhering to these guidelines. Structure of the industry and the sector in general in relation to their own career aspirations. The importance of the organisational brand and reputation and what effect it can have and how their own performance can contribute to it. Video clips will be used to make the scenarios such as accidents in the workplace and MHE regulations more realistic and perhaps easier to relate to. Adapt to new technologies that could support the organisation. . A requirement of 70% minimum in the knowledge assessment
Logistics and Supply Chain:
Practical end point assessment to include observation complying with Health and Safety and rules and regulations, ensuring they maintain health, safety and security of their colleagues and other persons at all times. Assign resources to customer jobs which include vehicles and staff and if needed extra staff to deal with external organisations and or agencies to meet timelines using the TMS (transportation management system) to track and update customer jobs. Effective communication with colleagues, agencies and other organisations, and consequences of not adhering to these guidelines. Demonstrate competency within their work role moving and handling different objects safely both manually or using equipment such as MHE. A minimum of 2 scenario based questions will assess how an apprentice would deal with a particular situation relevant to their role.
Input customer jobs for onward delivery, track live jobs for any discrepancies and update as required. Apprentices must have completed the relevant English and maths qualifications before attempting the end point assessment.
The importance of good communication internal and external to ensure organisational success and reputation. Processing goods when returned to base using appropriate documentation and following regulations. Following instructions regarding maintenance issues and dealt with promptly. Plan and brief LGV drivers and Warehouse operatives in the use of new and existing equipment and the consequences not adhering to the guidelines.
Scheduling vehicle maintenance, servicing etc and reporting any issues to the relevant person.
Customer service practitioner:
Apprentice Showcase must be 65% of the overall 100% percentage rate and 70% of the distinction rate. The apprentice showcase will be reviewed and assessed by the independent assessor.
Practical end point assessment to include observation must be 20% of the overall 100% percentage rate and 80% of the distinction rate.
Complying with Health and Safety and rules and regulations, dealing with customers using interpersonal skills, using communication skills verbal (tone of voice) and none verbal and face to face and using reinforcement techniques to confirm understanding. Demonstrate claim and patience when dealing with customers complaints and that you understand the customer’s point of view. Use appropriate sign-posting or resolution to ensure you meet the customers’ needs and expectations including internal and external customers. Understand the products and services available from your organisation and update as required.
Discussion must be 15% of the overall 100% percentage rate and 75% of the distinction rate.
Understanding your customers internal and external, know your policies and procedures including complaints procedures and digital media polices. Discuss the observation as to the qualification as a whole and how this has implemented on the learners chosen career pathway. Discuss areas which may not have been seen within the observation and ways of dealing with these scenarios. Discuss learner’s personal development and reflection.
Independent assessor to assess will make a decision and grade overall for the award.
Apprentices fail any part of the end point assessment further development must be provided prior to a re-take.